Frequently asked questions
Is support available 24 hours a day?
Yes. Our assistant is available 24 hours a day, 7 days a week. Click the Help button on any page and ask your question, and it will guide you step by step through choosing a document, filling in the form, paying, downloading and editing. If something is wrong with a specific order, send a message from the same chat and our team follows up by email.
How accurate are the tax calculations?
Federal income tax withholding follows the IRS's published percentage-method tables (Publication 15-T), and Social Security and Medicare use the current year's official rates and wage base. All 50 states are supported, including the nine states with no income tax.
Do you support all 50 states?
Yes — every state's pay stub withholding is supported, including the states with no income tax. Select your state in the generator and withholding is calculated automatically.
Can I see the document before I pay?
Yes. Every generator shows a full, watermarked preview before you pay. You only pay when you're ready to download the clean version.
What can I use these documents for?
EasyIncomeDocs is built for legitimate record-keeping — replacing a lost stub, running payroll for a small business, invoicing a client, or documenting income you actually earned. You're responsible for the accuracy of what you enter and for how you use the document.
What information do I need to get started?
It depends on the document, but generally your name or business name, the other party's details, pay or amount information, and dates. Each generator's form only asks for what that specific document needs.
How do I pay, and how fast do I get my document?
Card payment is collected directly on our site — no redirect to a separate checkout page. Once payment goes through, your PDF is ready to download instantly, and we also send a download/edit link to your email.
Can I edit my order after I've paid?
Yes. Every confirmation includes a no-login link to edit your order and regenerate the PDF — everything can be changed except the date on paid orders.
Do I need to create an account?
No. Checkout only asks for an email address. After paying, you can optionally set a password to manage past orders later, or just use the edit link sent to your email.
Is my payment information safe?
Card details are entered directly into Square's secure payment field and tokenized in your browser — our servers never see or store your raw card number.
What if I made a mistake after paying?
You can use your order's edit link to regenerate a corrected document yourself, any time. If something's genuinely wrong with your order, see our refund policy.
Is my information stored?
See our privacy policy for details on what we store and for how long.
User Helpful Other Information
24-hour support, one click away
Stuck on a field, a price or a download? Our assistant is on call every hour of every day to guide you step by step, so you are never left guessing.